FAQ
Welcome to the ZAUQ FAQ page! We’ve put together a list of common questions to help you get the most out of your shopping experience. If you don’t find what you’re looking for, feel free to reach out to us via our contact page.
1. How can I place an order?
Placing an order with ZAUQ is easy! Simply follow these steps:
1. Browse our online store and select the products you’d like to purchase.
2. Click "Add to Cart" for each item.
3. Once you’re ready, click on the cart icon to review your items.
4. Proceed to checkout and enter your shipping information.
5. Choose your preferred payment method and complete the order.
You’ll receive a confirmation email once your order is placed.
2. What payment methods do you accept?
We accept a wide range of payment methods to make your shopping experience as convenient as possible:
- Credit/Debit Cards (Visa, MasterCard)
- COD (Cash-on-Delivery
3. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email so you can follow your package’s journey. You can also track your order through your account on our website.
4. Can I change or cancel my order after placing it?
Once your order has been confirmed, we start processing it right away to ensure the fastest delivery. Unfortunately, this means we are unable to make changes or cancel your order after it’s been placed. Please double-check all details before completing your purchase.
If there’s an issue, please contact us as soon as possible, and we’ll do our best to help.
5. What is your return/exchange policy?
We want you to love your purchase! If you’re not satisfied, we offer a 3 days return or exchange policy for most items. Please note that items must be unused and in their original packaging.
6. How can I contact customer support?
Our customer support team is here to assist you! You can reach us by:
- Email: digitaldukan875@gmail.com
- Phone: 03494766757 (Only Whatsapp)
We aim to respond within 2-3 business days.
Thank you for shopping at ZAUQ! If you have any other questions, don’t hesitate to contact us.
1. How can I place an order?
Placing an order with ZAUQ is easy! Simply follow these steps:
1. Browse our online store and select the products you’d like to purchase.
2. Click "Add to Cart" for each item.
3. Once you’re ready, click on the cart icon to review your items.
4. Proceed to checkout and enter your shipping information.
5. Choose your preferred payment method and complete the order.
You’ll receive a confirmation email once your order is placed.
2. What payment methods do you accept?
We accept a wide range of payment methods to make your shopping experience as convenient as possible:
- Credit/Debit Cards (Visa, MasterCard)
- COD (Cash-on-Delivery
3. How can I track my order?
Once your order has been shipped, we will send you a tracking number via email so you can follow your package’s journey. You can also track your order through your account on our website.
4. Can I change or cancel my order after placing it?
Once your order has been confirmed, we start processing it right away to ensure the fastest delivery. Unfortunately, this means we are unable to make changes or cancel your order after it’s been placed. Please double-check all details before completing your purchase.
If there’s an issue, please contact us as soon as possible, and we’ll do our best to help.
5. What is your return/exchange policy?
We want you to love your purchase! If you’re not satisfied, we offer a 3 days return or exchange policy for most items. Please note that items must be unused and in their original packaging.
6. How can I contact customer support?
Our customer support team is here to assist you! You can reach us by:
- Email: digitaldukan875@gmail.com
- Phone: 03494766757 (Only Whatsapp)
We aim to respond within 2-3 business days.
Thank you for shopping at ZAUQ! If you have any other questions, don’t hesitate to contact us.